FAQS

Frequently Asked Questions

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Everything you need to know about shopping on NayaBZR.

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🛍️ Getting Started

❓ What is NayaBZR?

NayaBZR is a shopping platform where you can discover and shop from trusted local and independent businesses, all in one place.

🏪 Do I buy from NayaBZR or from the seller?

You purchase directly from the individual seller or store. NayaBZR provides the technology that connects you with businesses.

🛒 How do I place an order?

Browse products, add your favorites to the cart, proceed to checkout, and complete your payment.

👤 Do I need an account to shop?

You can browse products without an account. Creating an account helps you track orders, save addresses, and enjoy a faster checkout.

🏬 Can I shop from multiple stores?

Yes. You can explore products from different sellers available on the platform.

📦 Products

✔️ Are all products genuine?

Products are listed directly by registered businesses on NayaBZR. Sellers are encouraged to provide authentic products and accurate information.

📊 How do I know if a product is in stock?

Stock availability is displayed on the product page and updated by the seller.

🖼️ Will I receive the same product shown online?

Product images and descriptions are provided by the seller. Minor variations may occur.

💳 Payments

💰 Which payment methods are accepted?

Available payment methods may include UPI, Credit/Debit Cards, Net Banking, Wallets, and other options depending on the seller.

🔒 Is online payment secure?

Yes. Payments are processed through secure payment gateways to protect your information.

🚚 Shipping & Delivery

⏱️ How long does delivery take?

Delivery timelines vary by seller and location. Estimated delivery dates are shown during checkout.

📍 Can I track my order?

Yes. Once shipped, you can track your order from your account or through order updates.

🌍 Do sellers deliver across India?

Delivery coverage depends on the individual seller.

🔄 Returns & Refunds

↩️ Can I return a product?

Return eligibility depends on the seller's return policy. Please check the product page before placing your order.

💵 How do refunds work?

Approved returns or cancellations are refunded according to the seller's refund policy.

👤 Account

📋 How can I view my orders?

Sign in and visit My Orders to view your order history and current order status.

✏️ Can I change or cancel my order?

If the seller has not yet processed your order, cancellation or modification may be possible.

🎧 Support

📞 How can I contact the seller?

Seller contact information is available on the Store or Order Details page.

🤝 Who should I contact if I need help?

You can contact the seller directly or reach out to NayaBZR Support for platform-related assistance.

📧 How can I contact NayaBZR?

Visit the Contact Us page or email our support team for assistance.