Consumer Shipping and Delivery Policy

At NayaBZR, every retailer operates independently and is responsible for fulfilling and delivering customer orders. Shipping methods, delivery timelines, and pickup options may vary from one retailer to another.

1. Retailer-Specific Shipping Policy

Shipping and delivery are managed by the individual retailer from whom you purchase.

Each retailer may offer one or more of the following fulfillment options:

• Home Delivery
• Local Delivery
• Same-Day Delivery (where available)
• Scheduled Delivery
• Store Pickup (Click & Collect)

Available options will be displayed during checkout.

2. Delivery Partners

Retailers may deliver orders using:

• Their own delivery staff
• Third-party logistics partners integrated with NayaBZR
• Courier companies
• Hyperlocal delivery partners

The retailer selects the delivery method best suited for your order.

3. Delivery Charges

Delivery charges are determined by the retailer and may depend on:

• Delivery location
• Order value
• Product size or weight
• Delivery method selected
• Promotional offers

Any applicable shipping charges will be displayed before you complete your purchase.

4. Estimated Delivery Time

Estimated delivery timelines may vary depending on:

• Retailer's processing time
• Product availability
• Customer location
• Delivery partner availability
• Weather or unforeseen circumstances

Estimated delivery dates are indicative only and are not guaranteed unless specifically stated by the retailer.

5. Store Pickup (Click & Collect)

Many retailers may offer Store Pickup as an alternative to home delivery.

If Store Pickup is selected:

• The retailer will notify you when your order is ready.
• Please collect your order within the time specified by the retailer.
• A valid Order ID or confirmation message may be required during pickup.
• The retailer may request a valid government-issued photo ID for verification where necessary.

Failure to collect the order within the specified period may result in cancellation, subject to the retailer's policy.

6. Order Processing

Retailers generally begin processing orders after successful order confirmation.

Processing times may vary based on:

• Product availability
• Customization or alterations
• Order volume
• Business hours
• Public holidays

7. Delivery Attempts

If a delivery cannot be completed due to reasons such as:

• Customer unavailable
• Incorrect address
• Incorrect contact details
• Delivery refused

The delivery partner or retailer may attempt re-delivery or request customer assistance.

Additional delivery charges may apply where permitted by the retailer.

8. Delayed Deliveries

While retailers and logistics partners strive for timely deliveries, delays may occur due to:

• Weather conditions
• Traffic
• Natural disasters
• Public holidays
• Government restrictions
• Operational issues
• High order volumes

Neither the retailer nor NayaBZR shall be liable for delays caused by circumstances beyond reasonable control.

9. Order Tracking

Where available, customers may receive:

• Order confirmation
• Shipping confirmation
• Tracking information
• Delivery updates

Tracking availability depends on the retailer and the delivery partner.

10. Delivery Verification

To ensure secure delivery, retailers or delivery partners may require:

• OTP verification
• Signature upon delivery
• Digital confirmation
• Photo confirmation (where applicable)

11. Failed Delivery or Unclaimed Orders

If an order cannot be delivered or collected after reasonable attempts:

• The retailer may cancel the order.
• Return shipping or re-delivery charges may apply.
• Refunds, if applicable, will follow the retailer's Return & Refund Policy.

12. Inspection at Delivery

Customers are encouraged to inspect the package upon delivery.

If the package appears:

• Damaged
• Opened
• Tampered
• Incorrect

Please report the issue to the retailer immediately through the NayaBZR platform.

13. Role of NayaBZR

NayaBZR provides the technology platform that enables customers to shop from independent retailers.

NayaBZR:

• Does not own or stock products.
• Does not dispatch products.
• Does not control retailer shipping policies.
• Does not guarantee delivery timelines.
• May facilitate order tracking and communication between customers, retailers, and integrated logistics partners.

The retailer remains solely responsible for order fulfillment and delivery.

14. Delivery Availability

Delivery service depends upon:

• Retailer's service area
• Delivery partner coverage
• Product eligibility
• Government regulations
• Local operational constraints

Certain locations may only be eligible for Store Pickup.

15. Contact

For any shipping or delivery-related queries, customers should contact the respective retailer through the NayaBZR platform.