Consumer Return and Refund Policy

At NayaBZR, every store is an independent business with its own return, replacement, exchange, and refund policies.

1. Store-Specific Policy

Returns, exchanges, replacements, and refunds are governed by the individual retailer from whom you purchased the product.

The applicable policy will be displayed on:

• The product page (where applicable)
• The retailer's store page
• During checkout
• Your order details

2. Return Eligibility

Eligibility for returns or exchanges may vary depending on the retailer and product category.

Examples may include:

• Return window (e.g. 7 days, 10 days, etc.)
• Exchange only
• No returns on selected products
• Damaged or defective items only
• Products must be unused with original packaging

The retailer's policy shall prevail.

3. Refunds

If a retailer accepts a refund request, the refund will be processed according to that retailer's policy.

Refund timelines may vary depending on:

• The retailer
• Payment method
• Banking partner

4. Exchanges

Some retailers may offer exchanges instead of refunds.

Please refer to the retailer's individual policy before placing your order.

5. Damaged or Incorrect Products

If you receive:

• A damaged product
• A defective product
• An incorrect product
• An item with missing parts

Please contact the retailer through NayaBZR as soon as possible.

The retailer will review your request and provide the appropriate resolution.

6. Role of NayaBZR

NayaBZR is a technology platform that enables customers to shop from local retailers.

NayaBZR does not own, manufacture, stock, or sell products listed by retailers.

Accordingly:

• Return requests are handled by the respective retailer.
• Refund approvals are decided by the retailer.
• Exchange policies are determined by the retailer.
• NayaBZR may facilitate communication between customers and retailers but is not responsible for individual return or refund decisions.

7. Non-Returnable Items

Certain products may not be eligible for return or exchange, depending on the retailer's policy.

Examples include:

• Customized products
• Altered or stitched garments
• Innerwear
• Personal care products
• Beauty products
• Products marked as "Non-Returnable"

8. Contact

For any return or refund-related queries, customers should initiate a request through the retailer from whom the product was purchased using the NayaBZR platform.